Refund Policy for MASACP Software

Thank you for choosing MASACP Web Hosting Control Panel.

14-Day Money-Back Guarantee

We stand behind the quality and reliability of our software. We offer a full 14-day refund policy from the date of purchase for all digital software licenses.

Eligibility for Refunds

You are entitled to a full refund within 14 days of purchase if:

1. The software fails to install or function as advertised on supported operating systems, and our technical support team is unable to resolve the issue.
2. You inadvertently purchased duplicate licenses for the same server.

Non-Refundable Situations

• Requests made after 14 days from the original transaction date.
• Violations of our Terms of Service (such as software tampering or unauthorized resale).

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and provides customer service inquiries and returns.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with your Order ID and license key, or contact Paddle support directly.